Introducing the Challenge: No Room for Delay
Blue Suede Hospitality Group acquired a historic boutique hotel in downtown Charlottesville, VA, with plans to convert it into a flagship property. With 80 rooms and vibrant F&B outlets, the Doyle Hotel was ready for transformation. But beyond design and operations, they faced a more urgent challenge: modernizing the hotel’s fragmented IT infrastructure without a lapse in service.
The Doyle Hotel needed a complete overhaul of its IT systems, including:
- Offboarding multiple legacy vendors managing CCTV, PBX, and wired internet.
- Installing replacement solutions that were more reliable, cost-effective, and easier to manage.
- Executing the transition rapidly without a drop in guest service.
For Blue Suede, the risk of service interruption wasn’t an option. They needed a partner who could deliver a seamless, carefully staged rollout.
Finding a Solution: Comprehensive Support at Speed
Ascension Associates turned to ITG Networks for a simple reason: their ability to deliver on complex tech transitions without slowing the project. Each step of the sequence needed to be orchestrated across the many hotel systems, and we knew we needed a trusted partner to give our client a seamless experience.
ITG stood out for a number of reasons:
- Breadth of Scope: ITG could handle everything, from CCTV system design and monitoring software to PBX hardware and cabling, plus back-of-house network support. No need for multiple vendors.
- Timeline: ITG’s process was weeks, not months, reducing the transition time significantly versus other options.
- Communication: Accessible subject matter experts and responsive US-based support made planning and deployment clear and predictable.
- Affordability: ITG’s solutions were not only more reliable, but far more cost-effective than both the legacy systems and competing vendors.
Measurable Impact: Modern Systems Without Disruption
Working closely with Ascension Associates to align timing and scope, ITG implemented:
- A streamlined PBX system for hotel and tenant staff, cutting costs by 50% compared to the legacy system (with reduced downtime).
- Advanced CCTV monitoring software, Digital Watchdog, offering remote viewing and enhanced recording – modern security without complexity.
- A simplified back-of-house network delivering the same functionality while removing the need for a dedicated on-site IT role.
“ITG is the ideal partner for our clients with sophisticated technology needs. Their breadth of offerings and service, combined with their expertise as an over 20 year old business has enabled us to offer a bevy of solutions to our clients’ problems.” -Samson Cassel Nucci, Managing Partner
Together, Ascension Associates and ITG delivered robust IT upgrades that met tight timelines and budget requirements, without sacrificing guest experience or operational continuity.
ITG remains a trusted partner for Ascension Associates, with multiple projects completed successfully across the country.